HDTools.ps1

<#
    .SYNOPSIS
    A collection of tools and links used by the 'organization name'' IT Support team. 
    .DESCRIPTION
    This tool provides an interface for a collection of different tools used by the IT Support team.
    This tool provides easy access to AD user account information including last failed login attempt,
    lockout verification, unlocking, and resetting account passwords. Using the Store Info tool 
    you can find anything from field tech name and phone number. 
    HDTools also includes three different directories, AD Phone directory, Cisco Unified Phone Directory,
    and a custom directory gathered from different agents. Links to all common support tools such as, 
    Citrix Director, Remote Assistance, Slack, UCCX, AS400, Scales. There are also web links to common web 
    based applications.

    The second half of this tool includes common tools for troubleshooting registers. You have the option to
    retrieve system and application logs from both registers and fast lanes. This tool also has the
    ability to view how often a register has been rebooted. DHCP and Vnc shortcuts are included as well.

    This tool will be evolving and additional functions will be added.


    Script Name	: HDTools.ps1
    Description	: This script consolidates several different resources and tools that the Help Desk uses Daily.
    Author      : Paul Estrada
    Last Update	: 8/14/2018
    Keywords	: Help Desk, Store Information, Active Directory Information
    Reference   : 
#>
[Console]::Title='Help Desk Tools'
[Console]::WindowWidth=80
[Console]::WindowHeight=30
[Console]::BackgroundColor='Black'

function Show-HDToolsMainMenu {
	param (
		[string]$Title = 'Help Desk Tools'
	)
	cls
	Write-Host " ______________________________________________________________________________" -ForegroundColor 'White'
	Write-Host " ______________________________"-ForegroundColor 'White' -NoNewLine 
	Write-Host "[ $Title ]"-ForegroundColor 'Darkred' -NoNewLine
	Write-Host "_____________________________       " -ForegroundColor 'White'      
	Write-Host ""
	Write-Host "From WorkStation                                                        " -ForegroundColor 'DarkRed'-backGroundColor 'White' 
	Write-Host "  "
	Write-Host "     [SM] Domain1 Info         [domain2] domain2 Info      [SI] Store Info         " -ForegroundColor 'White'
	Write-Host "     [HH] Shadow HH          [Dir] AD Directory      [RA] Remote Assistance  " -ForegroundColor 'White'
	Write-Host "     [CTX] Citrix            [Slack] Slack Page      [Nagios] Nagios Page    " -ForegroundColor 'White'
	Write-Host "     [IRIS] Reboot Server    [S401] Smart40x         [S402] Smart40x         " -ForegroundColor 'White'
	Write-Host "     [PM] Printer Man.       [1Off] Kyle's 1Off      [IW] IngenWeb Page      " -ForegroundColor 'White'
	Write-Host "     [VL] Register Logs      [RDP] RDP As Admin      [PS] Powershell         " -ForegroundColor 'White'
	Write-Host "     [SMS]    Scales         [FMS] Scales            [DIR+] Corp Directory   " -ForegroundColor 'White'
	Write-Host "     [UCCX] Cisco Finesse    [CS] Cornerstone        [AS] Agent Assignments  " -ForegroundColor 'White'
	Write-Host "     [Unlock] Unlock AD      [RPW] Reset AD PW								 " -ForegroundColor 'White'
	Write-Host " "
	Write-Host "From POS Server                                                         " -ForegroundColor 'DarkRed' -BackgroundColor 'White'
	Write-Host ""
	Write-Host "     [VWL] CS/FL EventLogs           [VNC] UltraVNC Viewer            "            -ForegroundColor 'White'
	Write-Host "     [DCHP] DHCP In Stores           [LBU] CS/FL - Last Boot Up Time  "            -ForegroundColor 'White'
	Write-Host "     [TMS] TMS Administrator         [TSM] Terminal Services Manager  "            -ForegroundColor 'White'
	Write-Host "     [ASW] ASW Shell                 [RBC] Reboot Count               "            -ForegroundColor 'White'
	Write-Host ""                                               
	Write-Host ""
	Write-Host ""
	Write-Host " [Install] Installs HD Tools     [Update] Updates Help Desk Tools "                -ForegroundColor 'DarkGray'
	Write-Host ""
	Write-Host " Please make a selection or type "                                                 -NoNewline
	Write-Host "[quit]"                                                                            -ForegroundColor Yellow -backgroundcolor DarkGray -NoNewline
	Write-Host " to exit: "                                                                        -NoNewline
}

do {
	Show-HDToolsMainMenu
	[ValidateSet("Install", "Update", "Domain", "domain2", "SI", "HH", "Dir+", "RA", "Slack", "Nagios", "Ctx", "Iris", "S401",`
	"S402", "PM", "1Off", "IW", "VL", "RDP", "PS", "SMS", "FMS", "DIR", "UCCX", "CS", "AS", "DHCP", "VNC", "TMS", "TSM",`
	"ASW", "Tammy", "Quit", "VWL", "LBU", "RBC")]   
	[String]$mainSel = Read-Host
	switch ($mainSel) {
<# Workstation Menu Starts #>
	'SM' {
			cls
			Write-Host " ______________________________________________________________________________" 
			Write-Host " _________________________" -NoNewLine
			Write-Host "[Account Information]" -ForegroundColor 'DarkRed' -NoNewLine
			Write-Host "_________________________"         
			Write-Host ""
			Write-Host "" 
			Write-Host ""
			Write-Host ""
			Write-Host " Name:"
			Write-Host " Department:" 
			Write-Host " Canonical Name:" 
			Write-Host " Password Expired:"
			Write-Host " Password Expired:" 
			Write-Host " Locked Out:" 
			Write-Host " Bad Logon Count:" 
			Write-Host " Last Bad Password Attempt:" 
			Write-Host " Office:"
			Write-Host " Office Phone:"
			Write-Host " IP Phone:"
			Write-Host " Mobile Phone:"
			Write-Host " Member Of:"
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			$smLogin = Read-Host -Prompt 'What is the Login Name?'
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			get-aduser -identity $smLogin -properties CanonicalName, department, title, PasswordExpired, LockedOut, PasswordLastSet, BadLogonCount, LastBadPasswordAttempt,  Office, ipPhone, OfficePhone, MobilePhone, MemberOf |
			Select-Object -Property "Name", "Department", "Title", "CanonicalName", "PasswordExpired", "LockedOut", "PasswordLastSet", "BadLogonCount", "LastBadPasswordAttempt",  "Office", "OfficePhone", "ipPhone", "MobilePhone", "MemberOf"
	} 
	'SMAD2' {
			cls
			Write-Host " ______________________________________________________________________________" 
			Write-Host " _________________________" -NoNewLine
			Write-Host "[Account Information]" -ForegroundColor 'DarkRed' -NoNewLine
			Write-Host "__________________________"         
			Write-Host ""
			Write-Host "" 
			Write-Host ""
			Write-Host ""
			Write-Host "Name:"
			Write-Host "Department:" 
			Write-Host "Canonical Name:" 
			Write-Host "Password Expired:"
			Write-Host "Password Expired:" 
			Write-Host "Locked Out:" 
			Write-Host "Bad Logon Count:" 
			Write-Host "Last Bad Password Attempt:" 
			Write-Host "Office:"
			Write-Host "Office Phone:"
			Write-Host "IP Phone:"
			Write-Host "Mobile Phone:"
			Write-Host "Member Of:"
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			$smad2Login = Read-Host -Prompt 'What is the Login Name?'
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Get-ADUser -identity $domain2Login -server domain2.com -properties CanonicalName, department, title, PasswordExpired, LockedOut, PasswordLastSet, BadLogonCount, LastBadPasswordAttempt,  Office, ipPhone, OfficePhone, MobilePhone, MemberOf |
			Select-Object -Property "Name", "Department", "Title", "CanonicalName", "PasswordExpired", "LockedOut", "PasswordLastSet", "BadLogonCount", "LastBadPasswordAttempt",  "Office", "OfficePhone", "ipPhone", "MobilePhone", "MemberOf"
	}
	'SI' {
			cls
			Write-Host " ______________________________________________________________________________" 
			Write-Host " _____________________________" -NoNewLine
			Write-Host "[Store Information]" -ForegroundColor 'DarkRed' -NoNewLine
			Write-Host "______________________________"         
			Write-Host ""
			Write-Host "" 
			Write-Host ""
			Write-Host "Banner:"
			Write-Host "Store Number:"
			Write-Host "District:"
			Write-Host "District Manager:"
			Write-Host "Street Address:"
			Write-Host "City:"
			Write-Host "Zip Code:"
			Write-Host "County:"
			Write-Host "Store Manager:"
			Write-Host "AGM, GM, or ACSM:"
			Write-Host "Store Phone Number:"
			Write-Host "Rx Manager:"
			Write-Host "Rx Phone Number:"
			Write-Host "Field Tech:"
			Write-Host "Field Tech Number:"
			Write-Host "IRIS Server:"
			Write-Host "IP Address:"
			Write-Host "Store Hours:"
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			$siStoreNumber = Read-Host -Prompt "What is the 3 digit store number?"
			cls
			Write-Host " "
			Write-Host " "
			Write-Host "                                                                     " -BackgroundColor 'White'
			Write-Host "Store Information                                                    " -ForegroundColor 'DarkRed' -BackgroundColor 'White'
			Write-Host "                                                                     " -BackgroundColor 'White'

			[xml]$xml = get-content -path "C:\HDTool\Xml\Storeinfo.xml"
			$xml.store_information.storeinfo | Where-Object -Property storenumber -eq $siStoreNumber
			Write-Host ""
	}
	'HH' {
			cls
			Write-Host " ______________________________________________________________________________" 
			Write-Host " __________________________" -NoNewLine
			Write-Host "[Shadowing An Ordering HH]" -ForegroundColor 'DarkRed' -NoNewLine
			Write-Host "__________________________"         
			Write-Host ""
			Write-Host "" 
			Write-Host ""
			Write-Host "Instructions:"
			Write-Host "    To get the HH IP address go to the Avalanche"
			Write-Host "    screen then click on Help then Adapater Info."
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			Write-Host ""
			$HHIP = Read-host -Prompt "What is the Hand Held's IP Address?"
			cd 'Y:\HD\App\WLRemoteControl MC 4.082'
			.\WLRemoteControl.exe /action:view /connect:tcpip /device:$HHIP
			cd c:\
	}
	'Dir+'  { Start-Process -FilePath http://appurl.com }
	'Slack' { Start-Process -FilePath http://appurl.com }
	'Nagios'{ Start-Process -FilePath http://appurl.com }
	'IW'    { Start-Process -FilePath http://appurl.com }
	'Iris'  { Start-Process -Filepath 'C:\HDTool\Applications\HHTServer32Restart.exe' }
	'RA'    { Start-Process -FilePath "C:\HDTool\Applications\RASupport.exe" }
	'Ctx'   { Start-Process -FilePath 'C:\HDTool\Applications\Citrix Director' }
	'S401'  { Start-Process -FilePath "C:\HDTool\Applications\Smart401.ws" }
	'S402'  { Start-Process -FilePath "C:\HDTool\Applications\Smart402.ws" }
	'PM'    { Start-Process -FilePath "C:\HDTool\Applications\Print Management.msc" }
	'SMS'   { Start-Process -FilePath 'C:\HDTool\Applications\Location1 Interscale' }
	'FMS'   { Start-Process -FilePath 'C:\HDTool\Applications\Location Interscale' }
	'UCCX'  { Start-Process -FilePath 'C:\HDTool\Applications\Cisco Finesse' }
	'CS'    { Start-Process -Filepath 'http://appurl.com' } #Cornerstone
	'AS'    { Start-Process -Filepath 'http://appurl.com' } #Share Point Agent Assignments 
	'1off' { 
		Start-Process powershell.exe  -ArgumentList {
			[Console]::WindowHeight='25'
			[Console]::WindowWidth='60'
			[Console]::BackgroundColor='Black'   
			Write-Host "Please enter a tag to search by:"
			$tag = Read-Host
			[xml]$xml = Get-Content -Path "C:\HDTools\XML\HDDirectory.xml"
			$xml.HDDirectory.entry | Where -Property tags -Like "*$tag*" | 
			select Name, ContactInfo, OtherInfo | FL 
			pause
			}
		}
	'RDP' {
			$hostname = Read-Host -Prompt "What is the hostname?"
			mstsc /v $hostname /admin
	}
	'PS' { Start-Process powershell }
	'Dir' {
			cls
			Write-Host " ______________________________________________________________________________" 
			Write-Host " _______________________________" -NoNewLine
			Write-Host "[Phone Directory]" -ForegroundColor 'DarkRed' -NoNewLine
			Write-Host "______________________________"
			Write-Host " "
			Write-Host " "      
			Write-Host "  Information:                                                          " -BackgroundColor 'White' -foregroundcolor 'Black'
			Write-Host " "
			Write-Host "    This tool searches for phone numbers from Active Directory." -ForeGroundColor 'White'
			Write-Host "    You can search with the exact name or with the wildcard '*'." -ForeGroundColor 'White'
			Write-Host " "
			Write-Host "    Example: Pa*Est*" -ForeGroundColor 'Yellow'
			Write-Host " "
			Write-Host "    This would retrieve any phone number information from Active Directory for" -ForegroundColor 'White'
			Write-Host "    Paul Estrada." -ForegroundColor 'White'
			Write-Host " "
			$su = Read-Host -prompt "What is the caller's name?" 
			Get-Aduser -Filter {Name -Like $su } -Properties * | Select Name, Mobilephone, Telephonenumber | Format-Table -Autosize -Wrap
	}

<# Workstation Menu Ends #>

<# From POS Menu Starts #> 
		#Option 3 - This copies the system log from the specified register or fast lane and places it in a folder named Registers on your POS Desktop

	'DHCP' {
			Start-Process -File "C:\HDTool\Applications\dhcp.msc"
	}
	'VNC' {
			$lo = Read-Host -Prompt "What is the last octect from the register's IP address?"
			& "C:\HDTool\Applications\Run VNC Viewer.lnk" 205.105.5.$lo
	}
	'TMS' {
			Start-Process 'C:\HDTool\Applications\TMS Administrator'
	}
	'TSM' {
			Start-Process 'C:\HDTool\Applications\Terminal Services Manager'
	}
	'ASW' {
			Start-Process 'C:\HDTool\Applications\ASWShell'
	}
<# From POS Menu Ends #>

<# Help Desk Tool Configuration Menu Starts #>
	'Install' {
			Net Use P: \\pathTo\InformationTechnology\Private\SUPPORTCENTER
			if(!(Test-Path -Path C:\HDTools)) {
			New-Item -Path C:\HDTools -ItemType Directory }
			Copy-Item -path P:\HD\App\HDTools\* -destination C:\HDTools\ -recurse
			Write-Host 'You have successfully installed the Help Desk Tools'
			Net Use P: /Delete
	}
	'Update' {
			Net Use P: \\pathTo\InformationTechnology\Private\SUPPORTCENTER
			if(Test-Path -Path C:\HDTools) {
			Remove-Item -Path C:\HDtools -recurse
			New-Item -Path C:\HDTools -ItemType Directory}
			Copy-Item -Path P:\HD\App\HDTools\* -destination C:\HDTools\ -Recurse
			Net Use P: /Delete
	}          
<# Help Desk Tool Configuration Menu Ends #>

<# Testing Starts #>
	'Tammy' {
	Start-Process -FilePath 'http://appurl.com' #Cornerstone
	Start-Process -FilePath 'http://appurl.com' #Agent Assigments
	Start-Process -FilePath 'http://appurl.com' #Connected Payments
	Start-Process -Filepath 'http://appurl.com' #UCCX
	}
	'Unlock' { 	Function unlock-hdaccount {
					$id = Read-host -prompt "What is the login id?"
					unlock-adaccount -Identity $id -server dc1					}
				unlock-hdaccount
				Write-output "The account $id has been unlocked." 
	}
	'RPW' { Function Reset-HDadpassword {
				$rpwid = Read-Host -Prompt "What is the SM Lan username?"
				$rpwnewpassword = Read-Host -prompt "Please provide a temporary password" -AsSecureString
				Set-ADaccountpassword -identity $rpwid `
									  -Newpassword $rpwnewpassword `
									  -Server DC1 `
									  -Confirm:$false `
									  -Reset `
									  -Verbose;
				Set-ADUser -Identity $Identity -ChangePasswordAtLogon:$True -verbose
				Write-Output "Password for $identity was successfully changed."
			}
			Reset-HDadpassword
	}
	'LBU' { Function Show-HDRebootNumber {
			Invoke-Command {
				$RegHostName = Read-Host -Prompt 'What is the Register or Fast Lane Host Name?'
				$RegLocalUser = Read-host -Prompt "What is the Register or Fast Lane's local user name?" 
				Get-WmiObject -Class Win32_OperatingSystem -ComputerName $RegHostName -Credential $RegLocalUser | 
				Select PSComputername, @{n='BootUpTime';e={$_.ConvertToDateTime($_.LastBootUpTime)}}} |
				Select PSComputerName, BootUpTime
				}
		Show-HDRebootNumber
	}

	'RBC' { Function Get-HDRebootCount{ 
				$FromDate = Read-Host "What is the start date for the search range? "
				$ToDate = Read-Host "What is the to date for the search range? "
				$RBCHostName = Read-Host "What is the register or fast lane's hostname? "
				$RBCUsername = Read-Host "What is the register or fast lane's local username? "

				Get-WinEvent -LogName System  -ComputerName $RBCHostName -Credential $RBCUsername | 
				Where {$_.id -eq 6005 -and ($_.TimeCreated -gt "$FromDate" -and $_.TimeCreated -lt "$ToDate")}
		}
		Get-HDRebootCount
	}
<# Testing Ends #>

	}
pause
}
Until ($mainSel -eq 'quit')