[Bug]: Continues Login and logout not working properly.

[ilyasarafathemvigo]

What happened?

While trying a login and logout with two more times , the subscription status got "Not subscribed" and notification is not receiving .
Same thing like if try continues login and logout, am getting notification after logout.

Steps to reproduce?

1. call this function  OneSignal.login(userId);
2. Then OneSignal.logout()
3. wait 2 seconds 
4. call this function  OneSignal.login(userId);
5. Then OneSignal.logout()

What did you expect to happen?

The notifications get properly based on login and logout .

OneSignal Flutter SDK version

5.2.1

Which platform(s) are affected?

• iOS
• Android

Relevant log output

No response

Code of Conduct

• I agree to follow this project's Code of Conduct

[affan3699]

Yes facing same issue. the login and logout does not update the external id on onesignal dashboard when done frequently.

[nan-li]

Hi @ilyasarafathemvigo and @affan3699,

Thanks for reporting. It is hard to tell what may be happening.

We would need verbose-level logs that capture these steps taken.

Please set OneSignal.Debug.setLogLevel(OSLogLevel.verbose) before you call OneSignal.initialize("YOUR_ONESIGNAL_APP_ID") to capure these logs.

[stralz]

Same here, any updates?

[stralz]

D/OneSignal(18884): [main] initWithContext(context: com.si_cleaning.ca.MainActivity@d6a1146, appId: xxxx-xxxx-xxxx-xxxx-xxxx)
D/OneSignal(18884): [main] initWithContext: SDK already initialized
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.inAppMessages.IInAppMessagesManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.inAppMessages.internal.InAppMessagesManager@e79f379
D/OneSignal(18884): [main] InAppMessagesManager.addLifecycleListener(listener: com.onesignal.flutter.OneSignalInAppMessages@ab1b8be)
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.inAppMessages.IInAppMessagesManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.inAppMessages.internal.InAppMessagesManager@e79f379
D/OneSignal(18884): [main] InAppMessagesManager.addClickListener(listener: com.onesignal.flutter.OneSignalInAppMessages@ab1b8be)
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.user.IUserManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.UserManager@4e9bd1f
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.user.IUserManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.UserManager@4e9bd1f
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.notifications.INotificationsManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.notifications.internal.NotificationsManager@ba3ea2f
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.notifications.INotificationsManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.notifications.internal.NotificationsManager@ba3ea2f
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.user.IUserManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.UserManager@4e9bd1f
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.notifications.INotificationsManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.notifications.internal.NotificationsManager@ba3ea2f
D/OneSignal(18884): [main] NotificationsManager.addForegroundLifecycleListener(listener: com.onesignal.flutter.OneSignalNotifications@fc03117)
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.notifications.INotificationsManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.notifications.internal.NotificationsManager@ba3ea2f
D/OneSignal(18884): [main] NotificationsManager.addPermissionObserver(observer: com.onesignal.flutter.OneSignalNotifications@fc03117)
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.user.IUserManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.UserManager@4e9bd1f
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.user.IUserManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.UserManager@4e9bd1f
D/OneSignal(18884): [main] ApplicationService.onActivityPaused(1,APP_OPEN): com.si_cleaning.ca.MainActivity@d6a1146
D/OneSignal(18884): [main] ApplicationService.onActivityResumed(1,APP_OPEN): com.si_cleaning.ca.MainActivity@d6a1146
D/OneSignal(18884): [main] logout()
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [main] createAndSwitchToNewUser()
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.subscriptions.SubscriptionModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.subscriptions.SubscriptionModelStore@fe3ea6b
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.core.internal.application.IApplicationService
D/OneSignal(18884): [main] Already instantiated: com.onesignal.core.internal.application.impl.ApplicationService@409d557
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.core.internal.application.IApplicationService
D/OneSignal(18884): [main] Already instantiated: com.onesignal.core.internal.application.impl.ApplicationService@409d557
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.subscriptions.SubscriptionModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.subscriptions.SubscriptionModelStore@fe3ea6b
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.properties.PropertiesModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.properties.PropertiesModelStore@4f794e5
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.core.internal.operations.IOperationRepo
D/OneSignal(18884): [main] Already instantiated: com.onesignal.core.internal.operations.impl.OperationRepo@6113be3
D/OneSignal(18884): [main] OperationRepo.enqueue(operation: {"name":"transfer-subscription","appId":"xxxx-xxxx-xxxx-xxxx-xxxx","subscriptionId":"b84adb8b-0337-44e0-bf1b-7433043da2a3","onesignalId":"local-cceddd44-f122-40c8-acf9-b13676691bf9"}, flush: false)
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.subscriptions.SubscriptionModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.subscriptions.SubscriptionModelStore@fe3ea6b
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.core.internal.operations.IOperationRepo
D/OneSignal(18884): [main] Already instantiated: com.onesignal.core.internal.operations.impl.OperationRepo@6113be3
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [main] OperationRepo.enqueue(operation: {"name":"login-user","appId":"xxxx-xxxx-xxxx-xxxx-xxxx","onesignalId":"local-cceddd44-f122-40c8-acf9-b13676691bf9"}, flush: false)
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.notifications.INotificationsManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.notifications.internal.NotificationsManager@ba3ea2f
D/OneSignal(18884): [main] NotificationsManager.addClickListener(handler: com.onesignal.flutter.OneSignalNotifications@fc03117)
D/OneSignal(18884): [main] logout()
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [main] login(externalId: 3, jwtBearerToken: null)
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [main] createAndSwitchToNewUser()
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.subscriptions.SubscriptionModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.subscriptions.SubscriptionModelStore@fe3ea6b
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.core.internal.application.IApplicationService
D/OneSignal(18884): [main] Already instantiated: com.onesignal.core.internal.application.impl.ApplicationService@409d557
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.core.internal.application.IApplicationService
D/OneSignal(18884): [main] Already instantiated: com.onesignal.core.internal.application.impl.ApplicationService@409d557
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.subscriptions.SubscriptionModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.subscriptions.SubscriptionModelStore@fe3ea6b
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.properties.PropertiesModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.properties.PropertiesModelStore@4f794e5
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.core.internal.operations.IOperationRepo
D/OneSignal(18884): [main] Already instantiated: com.onesignal.core.internal.operations.impl.OperationRepo@6113be3
D/OneSignal(18884): [main] OperationRepo.enqueue(operation: {"name":"transfer-subscription","appId":"xxxx-xxxx-xxxx-xxxx-xxxx","subscriptionId":"b84adb8b-0337-44e0-bf1b-7433043da2a3","onesignalId":"local-d5f28b00-46b4-4d00-ad98-2de038cd6499"}, flush: false)
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.subscriptions.SubscriptionModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.subscriptions.SubscriptionModelStore@fe3ea6b
D/OneSignal(18884): [main] Retrieving service class com.onesignal.user.internal.identity.IdentityModelStore
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.identity.IdentityModelStore@7509bdc
D/OneSignal(18884): [Thread-38] Retrieving service interface com.onesignal.core.internal.operations.IOperationRepo
D/OneSignal(18884): [Thread-38] Already instantiated: com.onesignal.core.internal.operations.impl.OperationRepo@6113be3
D/OneSignal(18884): [Thread-38] OperationRepo.enqueueAndWait(operation: {"name":"login-user","appId":"xxxx-xxxx-xxxx-xxxx-xxxx","onesignalId":"local-d5f28b00-46b4-4d00-ad98-2de038cd6499","externalId":"3","existingOnesignalId":"local-cceddd44-f122-40c8-acf9-b13676691bf9"}, force: false)
D/OneSignal(18884): [main] Retrieving service interface com.onesignal.user.IUserManager
D/OneSignal(18884): [main] Already instantiated: com.onesignal.user.internal.UserManager@4e9bd1f

Here are my logs. Same stuff on my end, when frequently loggin in and logging out while testing on the same device with different users im getting not subscribed on the admin, no notifications are popping up, when sending the notification from the other device it isnt loggin anything.

[nan-li]

Hi @stralz apologies your comment has gone stale.

I think there are some early logs missing that will show the SDK setting up information from cache. This will show us what the issue is, so I would need the complete logs from a new cold start.

Since this is now stale, if this report is still relevant today, please open a new issue with updated details and we will get fresh eyes on it.