diff --git a/src/experience/models.py b/src/experience/models.py
index 2a92429..f244ada 100644
--- a/src/experience/models.py
+++ b/src/experience/models.py
@@ -52,7 +52,7 @@ class ExperienceFormatType(str, Enum):
     "UX/UI", "브랜딩", "그래픽디자인", "프로토타이핑", "디자인시스템", "영상편집", "모션그래픽", "3D모델링", "사용자테스트",
     "서비스기획", "PM/PO", "사업개발", "전략기획", "시장분석", "지표설정", "밴치마킹", "수익모델설계",
     "콘텐츠제작", "퍼포먼스마케팅", "SNS운영", "광고집행", "검색최적화", "CRM", "B2B/B2C영업", "제안서작성",
-    "고객응대(CS/CX)", "서비스운영", "QA/테스트", "인사/채용", "조직문화", "재무/회계", "이벤트기획"
+    "고객응대", "서비스운영", "QA/테스트", "인사/채용", "조직문화", "재무/회계", "이벤트기획"
 ]
 
 
diff --git a/src/experience/service.py b/src/experience/service.py
index e4fd01f..ca98d56 100644
--- a/src/experience/service.py
+++ b/src/experience/service.py
@@ -1092,7 +1092,7 @@ async def get_experiences_with_question_similarity(
 
         # Base score + small bonuses, multiplied by content quality
         raw_score = base_score + (tag_score * 0.1) + (category_score * 0.05)
-        final_score = min(raw_score * quality + 0.15, 1.0)
+        final_score = min(raw_score * quality + 0.2, 1.0)
 
         results_with_scores.append((experience, final_score))