Random crashes #81
Description
After updating to windows 11 (not sure if actually related) app sometimes nearly completely freezes my entire PC (mouse slows down to 1 fps). And then some part of app crashes (visually nothing changes, app continues to work fine)
Windows Event Viewer entry
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[-](https://github.com/NERvGear/SAO-Utils/issues/new#) <System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-11-10T10:57:56.9104733Z" />
<EventRecordID>4356</EventRecordID>
<Correlation />
<Execution ProcessID="22396" ThreadID="21692" />
<Channel>Application</Channel>
<Computer>FIXATOR10-PC</Computer>
<Security UserID="S[-](https://github.com/NERvGear/SAO-Utils/issues/new#)1-5-21-1970493801-665423101-3503902389-1001" />
</System>
- <EventData>
<Data Name="AppName">SAO Utils.exe</Data>
<Data Name="AppVersion">1.6.1.0</Data>
<Data Name="AppTimeStamp">680a111b</Data>
<Data Name="ModuleName">KERNELBASE.dll</Data>
<Data Name="ModuleVersion">10.0.26100.6899</Data>
<Data Name="ModuleTimeStamp">761b8f73</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">00000000000c804a</Data>
<Data Name="ProcessId">0x43a8</Data>
<Data Name="ProcessCreationTime">0x1dc522b51277c7e</Data>
<Data Name="AppPath">L:\Program Files\Steam\steamapps\common\SAO Utils 2\win64\SAO Utils.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data Name="IntegratorReportId">a9145a01-f7de-43d2-ab93-54321505ef43</Data>
<Data Name="PackageFullName" />
<Data Name="PackageRelativeAppId" />
</EventData>
</Event>debug info
[10 Nov 2025 15:22:48 +0400]
* System Information *
Host Name FIXATOR10-PC
OS Name Windows 10 Pro 2009
OS Version 10.0.26200
OS Path C:\WINDOWS
System Type x86_64
System Locale ru_RU
CPU AMD Ryzen 5 5600X 6-Core Processor
GPU ANGLE (AMD Radeon RX 580 2048SP Direct3D11 vs_5_0 ps_5_0)
User Fixator10
* Software Information *
Application SAO Utils 2
Code Progressive
Version 1.7.0
Platform x64
Home L:/Program Files/Steam/steamapps/common/SAO Utils 2
Path L:/Program Files/Steam/steamapps/common/SAO Utils 2/win64
Locale ru_RU
Preferred Locale
Available Locales en,es,ja,ru,tr,zh,zh_TW
Process Elevated False
Cache Path Writable True
Config Path Writable True
Dump Path Writable True
Storage Path Writable True
* Package Information *
com.darkness.widget.azur-clock 1.0.0 AER
com.gpbeta.data.pdh 1.0.1 AER
com.gpbeta.data.sensor 1.2.0 AER
com.gpbeta.data.weather 1.1.0 AER
com.gpbeta.data.wmi 1.0.0 AER
com.gpbeta.mail-box 1.0.5 AER
com.gpbeta.media 1.3.3 AER
com.gpbeta.theme.ggo 1.0.3 AER
com.gpbeta.theme.sao 1.0.6 AER
com.gpbeta.theme.win-xp 1.0.0 AER
com.gpbeta.widget.advp-style 1.0.1 AER
com.gpbeta.widget.bangumi 1.0.4 AER
com.gpbeta.widget.hp-bar 1.0.2 AER
com.gpbeta.widget.hud 1.7.0 AER
com.gpbeta.widget.launch 1.0.0 AER
com.gpbeta.widget.menu 1.1.0 AER
com.gpbeta.widget.nixie-clock 1.0.0 AER
com.gpbeta.widget.note 1.0.1 AER
com.gpbeta.widget.web 1.4.0 AER
com.liyropen.widget.hp-bar-skin-mhr 1.0.0 AER
com.mukelongji.widget.rss-with-description 1.0.3 AER
system 1.7.0 AER
top.mashiros.widget.advp 1.4.4 AER
top.mashiros.widget.nclocks 1.0.2 AER
SystemInformer logs near crash time
14:56:16 10.11.2025: Process created: backgroundTaskHost.exe (7032) started by svchost.exe (1696)
14:56:16 10.11.2025: Process created: backgroundTaskHost.exe (21176) started by svchost.exe (1696)
14:56:20 10.11.2025: Process created: svchost.exe (8216) started by services.exe (1520)
14:56:20 10.11.2025: Service started: GraphicsPerfSvc (GraphicsPerfSvc)
14:56:39 10.11.2025: Process created: ZFGameBrowser.exe (23040) started by ZFGameBrowser.exe (20568)
14:56:40 10.11.2025: Process terminated: ZFGameBrowser.exe (23040); exit status 0
14:56:51 10.11.2025: Process terminated: svchost.exe (20840); exit status 0
14:56:51 10.11.2025: Service stopped: WerSvc (Служба регистрации ошибок Windows)
14:57:17 10.11.2025: Process terminated: backgroundTaskHost.exe (21176); exit status 1
14:57:18 10.11.2025: Process terminated: backgroundTaskHost.exe (7032); exit status 1
14:57:57 10.11.2025: Process created: svchost.exe (23328) started by services.exe (1520)
14:57:57 10.11.2025: Process created: SAO Utils.exe (22388) started by SAO Utils.exe (17320)
14:57:57 10.11.2025: Process created: WerFault.exe (22396) started by SAO Utils.exe (17320)
14:57:57 10.11.2025: Service started: WerSvc (Служба регистрации ошибок Windows)
14:57:58 10.11.2025: Process created: svchost.exe (20592) started by services.exe (1520)
14:57:58 10.11.2025: Service started: WdiServiceHost (Узел службы диагностики)
14:57:59 10.11.2025: Process terminated: svchost.exe (20852); exit status 0
14:57:59 10.11.2025: Service stopped: NgcSvc (Служба Microsoft Passport)
14:58:10 10.11.2025: Process created: CompPkgSrv.exe (23468) started by svchost.exe (1696)
14:58:11 10.11.2025: Process terminated: CompPkgSrv.exe (23468); exit status 0
14:58:11 10.11.2025: Process created: wermgr.exe (9364) started by svchost.exe (2984)
14:58:13 10.11.2025: Process terminated: SAO Utils.exe (22388); exit status 0
14:58:13 10.11.2025: Process terminated: WerFault.exe (22396); exit status 0
14:58:15 10.11.2025: Process terminated: wermgr.exe (9364); exit status 0
14:58:25 10.11.2025: Process created: smartscreen.exe (5676) started by svchost.exe (1696)
14:58:25 10.11.2025: Process created: mmc.exe (20180) started by explorer.exe (8200)
14:58:28 10.11.2025: Process terminated: mmc.exe (20180); exit status c000042c
14:58:28 10.11.2025: Process created: consent.exe (23192) started by svchost.exe (6864)
14:58:36 10.11.2025: Process terminated: zen.exe (17616); exit status 0
There is no logs or dumps saved in steamapps\common\SAO Utils 2\Dumps on crash, but dump is created in %localappdata%\CrashDumps
WinDBG output for that minidump
Loading Dump File [C:\Users\Fixator10\AppData\Local\CrashDumps\SAO Utils.exe.17320.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 26200 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 26100.1.amd64fre.ge_release.240331-1435
Debug session time: Mon Nov 10 14:58:12.000 2025 (UTC + 4:00)
System Uptime: 0 days 1:02:54.523
Process Uptime: 0 days 0:40:01.000
.
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
...............................................................
................................................................
............................................
Loading unloaded module list
................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr
(43a8.608): Access violation - code c0000005 (first/second chance not available)
+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| "Shadow Stack" may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
+------------------------------------------------------------------------+
For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007ffa`13882744 c3 ret
0:038> !analyze -v
................................................................
................................................................
............................................
Loading unloaded module list
................................
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** WARNING: Unable to verify checksum for vcruntime140_ltl.dll
*** WARNING: Unable to verify checksum for implplugin.dll
KEY_VALUES_STRING: 1
Key : AV.Dereference
Value: NullPtr
Key : AV.Type
Value: Read
Key : Analysis.CPU.mSec
Value: 4000
Key : Analysis.Elapsed.mSec
Value: 128654
Key : Analysis.IO.Other.Mb
Value: 5
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 146
Key : Analysis.Init.CPU.mSec
Value: 1203
Key : Analysis.Init.Elapsed.mSec
Value: 60203
Key : Analysis.Memory.CommitPeak.Mb
Value: 185
Key : Analysis.Version.DbgEng
Value: 10.0.29457.1000
Key : Analysis.Version.Description
Value: 10.2506.23.01 amd64fre
Key : Analysis.Version.Ext
Value: 1.2506.23.1
Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_vcruntime140_ltl.dll!Unknown
Key : Failure.Exception.Code
Value: 0xc0000005
Key : Failure.Exception.IP.Address
Value: 0x7ffa10cc804a
Key : Failure.Exception.IP.Module
Value: KERNELBASE
Key : Failure.Exception.IP.Offset
Value: 0xc804a
Key : Failure.Hash
Value: {1c98093c-7e74-e5dd-16f4-5feb81423e3a}
Key : Failure.ProblemClass.Primary
Value: INVALID_POINTER_READ
Key : Timeline.OS.Boot.DeltaSec
Value: 3774
Key : Timeline.Process.Start.DeltaSec
Value: 2401
Key : WER.OS.Branch
Value: ge_release
Key : WER.OS.Version
Value: 10.0.26100.1
Key : WER.Process.Version
Value: 1.6.1.0
FILE_IN_CAB: SAO Utils.exe.17320.dmp
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=0000000000000000 rbx=0000009c55ffd090 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=00000000c0000005
rip=00007ffa10cc804a rsp=0000009c55ffafb0 rbp=0000000000000002
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000009c55ffb138
r14=00007ff954a90000 r15=0000009c55ffbfc8
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
KERNELBASE!RaiseException+0x8a:
00007ffa`10cc804a 0f1f440000 nop dword ptr [rax+rax]
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffa10cc804a (KERNELBASE!RaiseException+0x000000000000008a)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000080
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
PROCESS_NAME: SAO Utils.exe
READ_ADDRESS: 0000000000000000
ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%p 0x%p. %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
STACK_TEXT:
0000009c`55ffafb0 00007ff9`64de2837 : 00007ff9`54a9a850 0000009c`55ffbfc8 00000000`00000100 00000000`00000000 : KERNELBASE!RaiseException+0x8a
0000009c`55ffb0b0 00007ffa`13841466 : 0000009c`00000001 00007ffa`00000000 00000000`00000000 0000009c`55ffd070 : vcruntime140_ltl!is_exception_typeof_downlevel+0x169f
0000009c`55ffb190 00007ff9`54a9510d : 00007ff9`54a961c0 0000024f`a146d248 00000000`00000000 00007ffa`1155854c : ntdll!RcConsolidateFrames+0x6
0000009c`55ffd310 00007ff9`54a31509 : 0000009c`55ffd3a0 00000000`00000000 0000024f`a14a7090 0000024f`a146d200 : implplugin_7ff954a90000+0x510d
0000009c`55ffd340 00007ff9`549f8747 : 0000024f`a8b9c9e0 0000024f`a04f0400 0000024f`a146d278 0000009c`55ffd418 : Windows_Media_MediaControl!Windows::Internal::Details::GitInvokeHelper<Windows::Foundation::ITypedEventHandler<Windows::Media::Control::GlobalSystemMediaTransportControlsSessionManager * __ptr64,Windows::Media::Control::CurrentSessionChangedEventArgs * __ptr64>,Windows::Internal::GitPtr,2>::Invoke+0x59
0000009c`55ffd370 00007ff9`54a2e179 : 00000000`00000000 0000024f`a04f0400 0000009c`55ffd3e0 0000024f`a146d278 : Windows_Media_MediaControl!Microsoft::WRL::InvokeTraits<2>::InvokeDelegates<<lambda_79bac4171c667964eced8e21d6da4cd3>,Windows::Foundation::ITypedEventHandler<Windows::Media::Audio::AudioStateMonitor * __ptr64,IInspectable * __ptr64> >+0x63
0000009c`55ffd3b0 00007ff9`54a0872a : 0000024f`a04f0400 0000024f`a146d200 0000024f`a14a7090 00000000`00000000 : Windows_Media_MediaControl!Microsoft::WRL::EventSource<Windows::Foundation::ITypedEventHandler<Windows::Media::Control::GlobalSystemMediaTransportControlsSessionManager * __ptr64,Windows::Media::Control::CurrentSessionChangedEventArgs * __ptr64>,Microsoft::WRL::InvokeModeOptions<2> >::InvokeAll<GlobalSystemMediaTransportControlsSessionManagerImpl * __ptr64,Windows::Media::Control::ICurrentSessionChangedEventArgs * __ptr64>+0x65
0000009c`55ffd400 00007ff9`54a3161c : 00000000`00000000 00000000`00000000 00007ffa`002b3a00 0000009c`55ffd920 : Windows_Media_MediaControl!GlobalSystemMediaTransportControlsSessionManagerImpl::RefreshCurrentSession+0x1fe
0000009c`55ffd480 00007ff9`54a3167e : 0000024f`a146d200 00000000`00000000 00000000`00000001 00007ffa`002b3698 : Windows_Media_MediaControl!GlobalSystemMediaTransportControlsSessionManagerImpl::OnChange+0x2c
0000009c`55ffd4b0 00007ffa`12ae3663 : 0000024f`a146d210 00000000`00000004 0000009c`55ffd930 00000000`00000000 : Windows_Media_MediaControl!GlobalSystemMediaTransportControlsSessionManagerImpl::NpsmEventHandler::OnChange+0x4e
0000009c`55ffd4f0 00007ffa`12ae570e : 00007ffa`002b3660 0000009c`55ffdc10 0000024f`a15b40c0 00000000`00000000 : rpcrt4!Invoke+0x73
0000009c`55ffd550 00007ffa`12a26c50 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : rpcrt4!Ndr64StubWorker+0x6ee
0000009c`55ffdb60 00007ffa`1159d8bd : 00000000`00000000 0000009c`55ffdd70 00007ffa`002b3ea0 00000000`00000000 : rpcrt4!NdrStubCall3+0xc0
0000009c`55ffdbd0 00007ffa`1159d7fb : 00000000`00000001 0000024f`a15b40c0 0000024f`9c093560 00000000`00000000 : combase!CStdStubBuffer_Invoke+0x7d
(Inline Function) --------`-------- : --------`-------- --------`-------- --------`-------- --------`-------- : combase!InvokeStubWithExceptionPolicyAndTracing::__l6::<lambda_c9f3956a20c9da92a64affc24fdd69ec>::operator()+0x26
0000009c`55ffdc10 00007ffa`1159cd76 : 00000000`00000000 0000009c`55ffdd20 0000009c`55ffdcb8 00000000`00000000 : combase!ObjectMethodExceptionHandlingAction<<lambda_c9f3956a20c9da92a64affc24fdd69ec> >+0x47
(Inline Function) --------`-------- : --------`-------- --------`-------- --------`-------- --------`-------- : combase!InvokeStubWithExceptionPolicyAndTracing+0x182
0000009c`55ffdc70 00007ffa`1159c3c1 : 0000024f`a14a19e0 00000000`00000000 0000024f`a15cac00 0000024f`a15cac00 : combase!DefaultStubInvoke+0x376
(Inline Function) --------`-------- : --------`-------- --------`-------- --------`-------- --------`-------- : combase!SyncStubCall::Invoke+0x7
(Inline Function) --------`-------- : --------`-------- --------`-------- --------`-------- --------`-------- : combase!SyncServerCall::StubInvoke+0x35
0000009c`55ffde30 00007ffa`115fa116 : 00000000`00000000 0000024f`a14a19e0 00000000`00000000 00007ffa`115aa174 : combase!StubInvoke+0x321
0000009c`55ffdf80 00007ffa`115487ba : 00000000`00000000 0000024f`a15b4030 00000000`00000000 0000024f`a1da8338 : combase!ServerCall::ContextInvoke+0x2c6
0000009c`55ffe1b0 00007ffa`1154dc28 : 00000000`00001002 0000009c`55ffe250 00000000`00000000 00007ffa`1154d825 : combase!DefaultInvokeInApartment+0x8a
0000009c`55ffe1e0 00007ffa`115a6d63 : 00000000`00000000 00000000`00000000 0000024f`a0529360 00000000`00000000 : combase!ComInvokeWithLockAndIPID+0xcf8
(Inline Function) --------`-------- : --------`-------- --------`-------- --------`-------- --------`-------- : combase!ThreadInvokeReturnHresult+0xeb
0000009c`55ffe4c0 00007ffa`12a980f7 : 0000024f`a14988c0 00000000`00000000 0000d158`a1ddfc01 00000000`00000000 : combase!ThreadInvoke+0x103
0000009c`55ffe580 00007ffa`12a61ab4 : 00000000`00000000 00000000`00000000 0000009c`55ffe730 00000000`00000000 : rpcrt4!DispatchToStubInCNoAvrf+0x17
0000009c`55ffe5d0 00007ffa`12a6287a : 0000009c`55ffe7a0 00000000`00000004 0000009c`00000000 0000024f`a1498770 : rpcrt4!RPC_INTERFACE::DispatchToStubWorker+0x194
0000009c`55ffe6a0 00007ffa`12a4fc54 : 0000024f`00000000 00000000`00000000 0000024f`a1498770 00000000`00000000 : rpcrt4!LRPC_SCALL::DispatchRequest+0x85a
0000009c`55ffeb10 00007ffa`12a6001c : 0000024f`9a3bed30 00000000`00000000 0000024f`a1da82b0 00000000`00000000 : rpcrt4!LRPC_SCALL::QueueOrDispatchCall+0xe4
0000009c`55ffecd0 00007ffa`12a6601c : 0000024f`a1498770 0000024f`a1498770 0000024f`a1498770 00007ffa`00000000 : rpcrt4!LRPC_SCALL::HandleRequest+0x2bc
0000009c`55ffee50 00007ffa`12a651a3 : 0000024f`a1da82b0 0000024f`9a4602dc 00000000`00000000 00000000`00000002 : rpcrt4!LRPC_ADDRESS::HandleRequest+0x3ac
0000009c`55ffef30 00007ffa`12a64148 : 0000009c`55fff728 00000000`00000000 0000024f`a13c6bf8 0000009c`55fff728 : rpcrt4!LRPC_ADDRESS::ProcessIO+0x2f3
0000009c`55fff2a0 00007ffa`13797ffe : 0000024f`9a460000 00000000`00000006 00000000`00000390 00000000`00300008 : rpcrt4!LrpcIoComplete+0xc8
0000009c`55fff3c0 00007ffa`1378c2c4 : 00000000`00000000 0000024f`a15c5e10 00000000`00000000 0000024f`a15c5e10 : ntdll!TppAlpcpExecuteCallback+0x44e
0000009c`55fff530 00007ffa`137963e0 : 00000000`00000000 00000000`00000000 00007ffa`13794ea0 00000000`00000000 : ntdll!TppDirectExecuteCallback+0xe4
0000009c`55fff590 00007ffa`12b5e8d7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x820
0000009c`55fff8f0 00007ffa`137ac53c : 00000000`00000000 00000000`00000000 000004f0`fffffb30 000004d0`fffffb30 : kernel32!BaseThreadInitThunk+0x17
0000009c`55fff920 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2c
SYMBOL_NAME: vcruntime140_ltl+2837
MODULE_NAME: vcruntime140_ltl
IMAGE_NAME: vcruntime140_ltl.dll
STACK_COMMAND: ~38s; .ecxr ; kb
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_vcruntime140_ltl.dll!Unknown
OS_VERSION: 10.0.26100.1
BUILDLAB_STR: ge_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 4.1.1.8
FAILURE_ID_HASH: {1c98093c-7e74-e5dd-16f4-5feb81423e3a}
Followup: MachineOwner
---------