I am using this embedded framework.js but I am unable to get SFCaseId and SFAccountId for inbound calls. Since open CTI creates case but, Its displayed in console logs, its not accessible inside the framework.js.
This feature is very useful to open case record on receiving of inbound calls.
Is there any way to get SFCaseId?
I am using this embedded framework.js but I am unable to get SFCaseId and SFAccountId for inbound calls. Since open CTI creates case but, Its displayed in console logs, its not accessible inside the framework.js.
This feature is very useful to open case record on receiving of inbound calls.
Is there any way to get SFCaseId?