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Copy file name to clipboardexpand all lines: changelog/december2023/2023-12-01-object-storage-added-our-warsaw-region-is-now-multi-az-.mdx
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product: object-storage
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The Multi-AZ Standard class is now available in the Warsaw region, ensuring the resiliency of your data across 3 Availability Zones (AZ) for all new objects uploaded in Standard class from now on. All Scaleway regions now support Multi-AZ by design, and offer resiliency to the loss of an entire datacenter, alongside 99,9% of availability SLA. [Check out our FAQ](/faq/new-object-storage-classes/) for more information.
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The Multi-AZ Standard class is now available in the Warsaw region, ensuring the resiliency of your data across 3 Availability Zones (AZ) for all new objects uploaded in Standard class from now on. All Scaleway regions now support Multi-AZ by design, and offer resiliency to the loss of an entire datacenter, alongside 99,9% of availability SLA. [Check out our FAQ](/faq/objectstorage/) for more information.
Copy file name to clipboardexpand all lines: changelog/october2023/2023-10-23-object-storage-added-our-amsterdam-region-is-now-multi-.mdx
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The multi-AZ Standard class is now available in the Amsterdam region, ensuring the resiliency of your data across 3 Availability Zones (AZ) for all new objects uploaded in Standard class from now on.
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This is our second region to support multi-AZ by design and to offer 99,9% of availability SLA, after the Paris region. Check out our [FAQ](/faq/new-object-storage-classes/) for more information.
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This is our second region to support multi-AZ by design and to offer 99,9% of availability SLA, after the Paris region. Check out our [FAQ](/faq/objectstorage/) for more information.
|**Security and Identity**| Secret Manager | Across Paris region | Across Amsterdam region | Across Warsaw region |
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*\* All Glacier data is stored in [Paris DC4](/faq/coldstorage/#why-are-glacier-objects-stored-in-paris-dc4-is-it-accessible-from-buckets-in-all-locations).
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** All Glacier data is stored in [Paris DC4](/faq/objectstorage/#why-are-glacier-objects-stored-in-paris-dc4-is-it-accessible-from-buckets-in-all-locations).
Copy file name to clipboardexpand all lines: faq/account.mdx
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hero: assets/general.webp
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---
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<Conceptopened>
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## My account is locked. What do I do?
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If your account is locked, [contact our support team](https://console.scaleway.com/support/tickets/create) to learn the reason for the blockage and discover how to regain access.
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</Concept>
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<Concept>
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## Can I change my Organization’s country?
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If you need to change your Organization country and region, you must [create a support ticket](https://console.scaleway.com/support/tickets/create).
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To make the process faster, when creating your ticket, inform us of your Organization’s new address, including: street address, city, postal code, region, and country.
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</Concept>
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<Concept>
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## Can I move a Project to another account?
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At this moment, it is not possible to move a Project from one account to another.
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</Concept>
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<Concept>
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## Can I recover a deleted account?
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No, it is not possible to recover a deleted account.
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If you only want to pause your account and keep your existing information, you can [deactivate it](/console/account/how-to/close-account/#how-to-deactivate-your-organization) instead.
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</Concept>
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<Concept>
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## How do I change my email address?
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To change your email address:
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Your email address is now updated.
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</Concept>
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<Concept>
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## How can I get more quotas?
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You can get more quotas by adding and verifying your [payment method](/console/account/how-to/manage-billing-information/) and [identity](/console/account/how-to/verify-identity/).
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If you have already completed these two steps and still need an increase in quotas, contact our [support team](https://console.scaleway.com/support/tickets/create) and inform them which product you need more quotas for.
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## I don’t seem to have access to my Organization's resources
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If you do not have access to certain Organization resources, you might not have the necessary [IAM](/identity-and-access-management/iam/concepts/#iam)**permission set**.
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Contact an Organization owner or a member with the necessary permissions to request rights to the resources you require access to.
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<Concept>
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## How do I deactivate my Organization?
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Refer to the [How to deactivate your Organization](/console/account/how-to/close-account/#how-to-deactivate-your-organization) documentation.
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</Concept>
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<Concept>
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## I would like to delete my Scaleway account and data
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Refer to the [How to delete your account and personal data](/console/account/how-to/close-account/#how-to-delete-your-account-and-personal-data) documentation.
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Once you request the deletion of your account and personal data, you will no longer be able to access your account or invoices. The request will take at least 72 hours to be processed. You must make sure all your bills are paid, and that you have not used any resources since the begining of the current calendar month.
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</Message>
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## I have created a resource in the wrong Project. Can I move it?
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At this moment, it is not possible to move a resource from one Project to another.
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If you need to move a resource, you must delete it and create it again in the right Project.
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## Where can I find my Organization ID?
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You can find your Organization ID by accessing the [Settings](https://console.scaleway.com/organization/settings) page of your Organization dashboard.
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In the first section, **Organization Information**, you will find the ID and a shortcut to copy it, if necessary.
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## I've been invited to an Organization, but can’t see any resources
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When you create a Scaleway account after being invited to join a specific Organization, a personal Organization is automatically created for you.
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If you only want to work on the Project you have been invited to, you can switch Organizations and Projects using the drop-down menu on the console dashboard.
Copy file name to clipboardexpand all lines: faq/apple-silicon-m1-as-a-service.mdx
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Due to license constraints, the minimum lease for Apple silicon-as-a-Service is 24 hours.
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Due to license constraints, the minimum lease for Apple silicon-as-a-Service is 24 hours.
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As a result, a Mac mini can only be deleted after a minimum allocation period of 24 hours.
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## How many public IPs can I assign to a Mac mini?
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Each Mac mini can have one IPv4 IP address and one IPv6 subnet (`/64`).
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## How can I reinstall my Mac mini?
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It is not yet possible to reinstall your Mac mini, however, it will be soon.
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It is not yet possible to reinstall your Mac mini, however, it will be soon.
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To have a fresh macOS installation, you have to delete your Instance and create a new one.
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You can backup your Mac mini using a backup solution of your choice.
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For example restic for backups from the command line, or Arq Backup for backups from a graphical interface. Both solutions allow you to store your backups safely on our Object Storage.
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You can backup your Mac mini using a backup solution of your choice.
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For example restic for backups from the command line, or Arq Backup for backups from a graphical interface. Both solutions allow you to store your backups safely on our Object Storage.
Copy file name to clipboardexpand all lines: faq/billing.mdx
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## How am I billed for Scaleway services?
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All Public Cloud services are based on the "pay as you go" model, which means that you only pay for what you use.
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For more information, refer to our dedicated [pricing page](https://www.scaleway.com/en/pricing/).
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## When does the billing of an Instance start and stop?
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The final price of your Instance is calculated according to the characteristics of your resource. Each of these resources are billed separately for a minimum of 60 minutes.
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| Volume Storage | Once a volume has been created. | Once a volume has been deleted. ||
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| Snapshot Storage | Once a snapshot has been created. | Once a snapshot has been deleted. ||
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## What does pro-rata billing for Dedibox and Web Hosting services mean?
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You are billed pro-rata for the initial month of a subscription. This means the charge is adjusted to reflect the portion of the first month you used the service.
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Starting from the second month and onwards, you are billed in full at the beginning of each month, covering the entire upcoming billing period in advance.
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This billing model ensures that you pay for the service based on your actual usage for the first month and then in advance for subsequent months.
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- The total usage of a service or resource
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- The calculated total price of a service or a resource, based on the consumption during the accounting period
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## When are invoices issued?
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Invoices are issued each month based on the resources' consumption of the previous month.
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Our reference billing period is the definition of a calendar month in the Coordinated Universal Time (UTC) time zone.
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The automatic payment of invoices occurs in the first few days of a month, once the invoice is issued and is processed by using the preferred payment method of your account.
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## How can I manage my billing?
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You can manage your billing information from the [billing section](https://console.scaleway.com/organization/billing) of the Scaleway console. Your last invoices as well as the consumption report of the current month are available for download from there.
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Alternatively you can retrieve your consumption information and download your invoices using the [API](https://www.scaleway.com/en/developers/api/billing/).
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## What does the status of my invoice mean?
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The status of an invoice can be:
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***Incomplete**: Refers to invoices where the user has provided incorrect billing details or payment information, or elements of this information are missing. The user must update this information as soon as possible to avoid having their account deleted.
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***Outdated**: Refers to invoices where there has been a change in billing information, for example a discount has been applied, or the client has amended their billing details. An updated invoice will be issued soon.
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## Do the prices shown on the website include EU VAT?
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Prices announced on our website exclude all taxes.
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If you do not provide a valid VAT number, you will be considered as an individual customer (B2C), and the local rate will be applied.
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## Which payment methods does Scaleway accept?
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We accept Visa, MasterCard, CB, UnionPay and American Express.
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## How can I pay my invoice?
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We automatically initiate one payment transaction from your preferred payment method at the start of each new month. Once an invoice is issued, you have 10 days to regularize it (see section 6.3 of our Terms of Service). As a reminder, the due date of payment is displayed on each invoice once issued.
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If you are unable to settle your invoice after the due date, your account is going to be suspended and your resources will be unreachable. You will then have another ten days to regularize your invoice, before your resources are deleted.
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</Message>
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The billing contact is an additional contact linked to your account which will receive your monthly invoices. This can be useful if invoices in your Organization are handled by another department.
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The billing contact is only an administrative contact. It can not be used to connect to the Scaleway console.
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</Message>
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## How can I obtain a SEPA Mandate?
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6. Click **Add a SEPA Mandate**. The SEPA Mandate pop-up displays.
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7. Fill in the required information and click **Add your payment method**.
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Once the banking information is added, you will see on this line a "---" icon which allows us to generate and download the mandate.
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Once the banking information is added, you will see on this line a "---" icon which allows us to generate and download the mandate.
|**Persistency**| Yes | Semi-persistent (a snapshot of the volume is uploaded and downloaded each time the Instance is powered off/on) |
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|**Latency**| Average | Local NVMe |
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|**Volume size**| Max 10 TB/volume | Up to 600 GB (GP1-XL) |
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|**Volume size**| Max 10 TB/volume | Up to 600 GB (GP1-XL) |
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## What are the performances expected from a block volume?
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Block Storage offers 5,000 input/output operations per second (IOPS) through powerful SSDs.
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This guarantees 99.99 % availability to all our customers. However, this performance is subject to fluctuation during peak load periods.
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## What is the behavior of the block volume when an Instance is stopped, deleted or crashed?
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A block volume is persistent which means that it can live without being attached to an Instance. Nevertheless, when an Instance is deleted, the following can be expected:
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- When the Instance is deleted via the Scaleway console, you will be asked if you want the distant block volumes to be deleted as well or not.
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- When deleting an Instance via the `API`, all the attached volumes (local and Block Storage) are deleted. So if you want to keep your local volumes, you must use the archive action instead of the terminate action.
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- When deleting an Instance via the `API`, all the attached volumes (local and Block Storage) are deleted. So if you want to keep your local volumes, you must use the archive action instead of the terminate action.
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- If you want to keep Block Storage volumes, you must detach them before you issue the terminate call.
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A virtual Instance can bear up to 16 volumes, including the mandatory local volume.
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A virtual Instance can bear up to 16 volumes, including the mandatory local volume.
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Therefore, the maximum number of blocks that can be attached to an Instance is 15.
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The maximum size of a block volume is 10 TB.
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The Block Storage billing scheme is not the same as for Object Storage. You are billed by the hour based on the size of the volume and not the data that is actually stored on it. Just like a local drive, you can select the size of the volume directly from the Scaleway console or the `API`.
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The Block Storage billing scheme is not the same as for Object Storage. You are billed by the hour based on the size of the volume and not the data that is actually stored on it. Just like a local drive, you can select the size of the volume directly from the Scaleway console or the `API`.
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