screenlock-landing/refunds.html at main · JrSaint/screenlock-landing · GitHub

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<!DOCTYPE html>
<html lang="en">
<head>
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<title>Refund Policy — ScreenLock</title>
<meta name="description" content="ScreenLock refund policy: 14-day no-questions-asked refund. Email hello@screenlock.app to request.">
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<nav class="topnav">
    <a href="/" class="brand">
        <img src="assets/icon.png" alt="ScreenLock" width="32" height="32">
        <span>ScreenLock</span>
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<main class="legal">
    <div class="container narrow">
        <h1>Refund Policy</h1>
        <p class="updated">Last updated: May 14, 2026</p>

        <h2>Short version</h2>
        <p>Full refund within 14 days of purchase, no questions asked. Email <a href="mailto:hello@screenlock.app">hello@screenlock.app</a> from the address you bought with.</p>

        <h2>How to request a refund</h2>
        <ol>
            <li>Email <a href="mailto:hello@screenlock.app">hello@screenlock.app</a> from the address you used at checkout.</li>
            <li>Include your Paddle order number (you'll find it in your purchase receipt email) or the email address on file.</li>
            <li>Optionally tell us why — we use it to improve the product, but it's not required.</li>
        </ol>
        <p>We process refunds within 2 business days. Paddle then returns the funds to your original payment method, which typically takes another 3–5 business days depending on your bank or card network.</p>

        <h2>The 14-day window</h2>
        <p>The 14 days are counted from your purchase date. Requests submitted on day 15 or later are still considered, but are at our discretion rather than guaranteed.</p>

        <h2>Reasons we'll always refund within 14 days</h2>
        <ul>
            <li>ScreenLock doesn't work as advertised on your Mac</li>
            <li>The app crashes or fails to launch</li>
            <li>You changed your mind</li>
            <li>You bought by accident</li>
            <li>It conflicts with another app you can't live without</li>
            <li>Any other reason — you don't need to explain</li>
        </ul>

        <h2>What we don't refund</h2>
        <ul>
            <li>Purchases older than 14 days where the issue could have been raised earlier and wasn't (still ask — we may still refund at our discretion).</li>
            <li>Future major-version upgrades, if you decline the upgrade. (Major upgrades are optional; declining means you keep your current major version.)</li>
        </ul>

        <h2>Chargebacks</h2>
        <p>If you have any concern about your purchase, email us first — we'd much rather refund you directly than receive a chargeback. Direct refunds are faster for you and avoid bank dispute fees on our end.</p>

        <h2>Payment provider</h2>
        <p>Purchases are processed by Paddle.com Market Ltd as the Merchant of Record. Refunds are issued through Paddle, who returns funds to your original payment method.</p>

        <h2>Contact</h2>
        <p>Questions about a specific order: <a href="mailto:hello@screenlock.app">hello@screenlock.app</a>.</p>
        <p>KERIGAMI LLC</p>
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