Please confirm:
Problem Statement
The integration into HaloPSA works really well but when I create a report to look at the source of tickets I can see DattoRMM, SaaS Alerts, Web, Meraki Webhook, Manual, Phone, email, etc.
At present, CIPP generated tickets appear in Halo with a request source of Manual. This makes them difficult to distinguish reliably from genuinely manually created tickets for reporting on, SLA analysis and customer service reviews.
It would be great if the Halo integration would provide a configurable request source, for example, I can create new sources and so would create “CIPP”, and submit that value whenever CIPP creates a ticket.
Benefits for MSPs
Unfortunately this is more a cosmetic or nice to have improvement and wouldn't have a huge amount of benefit other than help MSPs be able to report better on where their tickets originated.
Value or Importance
Very much a nice to have, but if others using Halo, then they might like the ability to report on how many alerts CIPP raises for each customer.
PowerShell Commands (Optional)
No response
Please confirm:
Problem Statement
The integration into HaloPSA works really well but when I create a report to look at the source of tickets I can see DattoRMM, SaaS Alerts, Web, Meraki Webhook, Manual, Phone, email, etc.
At present, CIPP generated tickets appear in Halo with a request source of Manual. This makes them difficult to distinguish reliably from genuinely manually created tickets for reporting on, SLA analysis and customer service reviews.
It would be great if the Halo integration would provide a configurable request source, for example, I can create new sources and so would create “CIPP”, and submit that value whenever CIPP creates a ticket.
Benefits for MSPs
Unfortunately this is more a cosmetic or nice to have improvement and wouldn't have a huge amount of benefit other than help MSPs be able to report better on where their tickets originated.
Value or Importance
Very much a nice to have, but if others using Halo, then they might like the ability to report on how many alerts CIPP raises for each customer.
PowerShell Commands (Optional)
No response