Billing credit request: sandbox showed running but was unreachable

[dabossindashell]

Hi team, I’m requesting a billing review/credit for a sandbox that appeared running but was not
usable.

• Failing sandbox ID: bae60972a8dcaa19ba832119f583911 f
• Region: eu-north
• Status shown: running
• Actual behavior: terminal inaccessible, and API exec failed with:
  ssh: connect to host 10.0.0.109 port 22: No route to host
• I had to create a second sandbox to continue work:
  a55a0f7e6cdb74a1d94a84cb3efedd1 f (working)

Please review and provide refund/credit for the failed sandbox period.
Also, if possible, please share a private billing support channel for account-specific details.

Thanks.

[dabossindashell]

Hi team,

Following up on this billing credit request.

The affected sandbox was shown as “running” but was not usable (no SSH / no API exec), and I had to create and pay for a second sandbox to continue my work. I wanted to kindly check if there is any update on:

• Reviewing the failed sandbox period for a refund/credit
• Providing a suitable billing/support channel for similar account-specific issues in the future

Thanks in advance for your time and help.